After Listening, Educate.
Listening is a big part of customer service, but do not underestimate the value of sharing your knowledge. Educate your clients, no...
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Kristin McNealus, DPT, MBA
- Jan 5, 2017
- 2 min
It’s All About Attitude
There are always stories about how doctors with awkward bedside manners can be great physicians – really, it’s an age-old Hollywood...
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Kristin McNealus, DPT, MBA
- Dec 19, 2016
- 1 min
Check Out This Podcast
Take a listen to this podcast on Private Practice Business Academy! I talk about how the PT profession needs to think about different...
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Kristin McNealus, DPT, MBA
- Dec 14, 2016
- 2 min
Make It Easy to Choose You
The health care system is changing. A lot. It is frustrating to us, and it is more frustrating to our clients. It is confusing about what...
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Kristin McNealus, DPT, MBA
- Dec 1, 2016
- 2 min
You’re Providing a Service
Customer service. This can often be neglected, especially if your patients are getting referred to you or if you are the contracted...
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Kristin McNealus, DPT, MBA
- Aug 26, 2016
- 2 min
Pound the Pavement (Together!)
One way to promote the profession, as well as get more clients, is community outreach. Being a part of local races is always a great way...
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Kristin McNealus, DPT, MBA
- Jul 20, 2016
- 1 min
Important, But Not Fun
Legal issues. Ugh. You don’t know half of the issues you could potentially face until you talk to a lawyer. Sorry to all the lawyers out...
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Kristin McNealus, DPT, MBA
- Jul 20, 2016
- 2 min
Solving Social Media
Social Media. Whatever your opinion of social media is, put it aside. Social media is crucial for your business. Since I knew nothing...
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Kristin McNealus, DPT, MBA
- Jul 16, 2016
- 2 min
Let Them Find You
Now that you have the ground work, people need a way to reach you. I would recommend not giving out your personal information, and...
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Kristin McNealus, DPT, MBA
- Jul 13, 2016
- 2 min
Ready for the Next Steps?
Did you move ahead with the first three steps? Good work! See - you can do this! Here we go: Determine any permits you may need for your...
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Kristin McNealus, DPT, MBA
- Jul 9, 2016
- 2 min
First Steps Spelled Out
As we move forward with some specific steps to take, I want to say that you may be surprised with how much people are willing to help...
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Kristin McNealus, DPT, MBA
- Jul 6, 2016
- 2 min
Baby Steps are Better Than No Steps
If you like to read, and have looked toward the hundreds of books written about starting a business, I will direct you to two good ones:...
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Kristin McNealus, DPT, MBA
- Jul 2, 2016
- 2 min
Considering a Leap?
I am sure that many of you have had an idea for a business, and dreamed of taking that leap from not “working for the man!” to be your...
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