KristinMcNealus, DPT, MBA

Listening is a big part of customer service, but do not underestimate the value of sharing your knowledge. Educate your clients, no...

There are always stories about how doctors with awkward bedside manners can be great physicians – really, it’s an age-old Hollywood...

Take a listen to this podcast on Private Practice Business Academy! I talk about how the PT profession needs to think about different...

The health care system is changing. A lot. It is frustrating to us, and it is more frustrating to our clients. It is confusing about what...

Customer service. This can often be neglected, especially if your patients are getting referred to you or if you are the contracted...

One way to promote the profession, as well as get more clients, is community outreach. Being a part of local races is always a great way...

Legal issues. Ugh. You don’t know half of the issues you could potentially face until you talk to a lawyer. Sorry to all the lawyers out...

Social Media. Whatever your opinion of social media is, put it aside. Social media is crucial for your business. Since I knew nothing...

Now that you have the ground work, people need a way to reach you. I would recommend not giving out your personal information, and...

Did you move ahead with the first three steps? Good work! See - you can do this! Here we go: Determine any permits you may need for your...

As we move forward with some specific steps to take, I want to say that you may be surprised with how much people are willing to help...

If you like to read, and have looked toward the hundreds of books written about starting a business, I will direct you to two good ones:...

I am sure that many of you have had an idea for a business, and dreamed of taking that leap from not “working for the man!” to be your...