Kristin McNealus, DPT, MBAJan 19, 20172 minAfter Listening, Educate.Listening is a big part of customer service, but do not underestimate the value of sharing your knowledge. Educate your clients, no...
Kristin McNealus, DPT, MBAJan 5, 20172 minIt’s All About AttitudeThere are always stories about how doctors with awkward bedside manners can be great physicians – really, it’s an age-old Hollywood...
Kristin McNealus, DPT, MBADec 19, 20161 minCheck Out This PodcastTake a listen to this podcast on Private Practice Business Academy! I talk about how the PT profession needs to think about different...
Kristin McNealus, DPT, MBADec 14, 20162 minMake It Easy to Choose YouThe health care system is changing. A lot. It is frustrating to us, and it is more frustrating to our clients. It is confusing about what...
Kristin McNealus, DPT, MBADec 1, 20162 minYou’re Providing a ServiceCustomer service. This can often be neglected, especially if your patients are getting referred to you or if you are the contracted...
Kristin McNealus, DPT, MBAAug 26, 20162 minPound the Pavement (Together!)One way to promote the profession, as well as get more clients, is community outreach. Being a part of local races is always a great way...
Kristin McNealus, DPT, MBAJul 20, 20161 minImportant, But Not FunLegal issues. Ugh. You don’t know half of the issues you could potentially face until you talk to a lawyer. Sorry to all the lawyers out...
Kristin McNealus, DPT, MBAJul 20, 20162 minSolving Social MediaSocial Media. Whatever your opinion of social media is, put it aside. Social media is crucial for your business. Since I knew nothing...
Kristin McNealus, DPT, MBAJul 16, 20162 minLet Them Find YouNow that you have the ground work, people need a way to reach you. I would recommend not giving out your personal information, and...
Kristin McNealus, DPT, MBAJul 13, 20162 minReady for the Next Steps?Did you move ahead with the first three steps? Good work! See - you can do this! Here we go: Determine any permits you may need for your...
Kristin McNealus, DPT, MBAJul 9, 20162 minFirst Steps Spelled OutAs we move forward with some specific steps to take, I want to say that you may be surprised with how much people are willing to help...
Kristin McNealus, DPT, MBAJul 6, 20162 minBaby Steps are Better Than No StepsIf you like to read, and have looked toward the hundreds of books written about starting a business, I will direct you to two good ones:...
Kristin McNealus, DPT, MBAJul 2, 20162 minConsidering a Leap?I am sure that many of you have had an idea for a business, and dreamed of taking that leap from not “working for the man!” to be your...