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© 2023 by Phil Steer . Proudly created with Wix.com

January 19, 2017

Listening is a big part of customer service, but do not underestimate the value of sharing your knowledge. Educate your clients, no matter how simple it may seem to you. Explain what you have found, and why you are doing what you are doing during the treatment. People...

January 5, 2017

There are always stories about how doctors with awkward bedside manners can be great physicians – really, it’s an age-old Hollywood theme, right? Some quirky professional who is really good at his/her job so the odd personality is excused. Well, we are service provider...

December 19, 2016

Take a listen to this podcast on Private Practice Business Academy! I talk about how the PT profession needs to think about different business models to survive this changing health care system.

https://goo.gl/CBTKwi

December 14, 2016

The health care system is changing. A lot. It is frustrating to us, and it is more frustrating to our clients. It is confusing about what is covered, and co-pays and deductibles are higher. Early studies are showing that less people are utilizing care, and this could b...

December 1, 2016

Customer service. This can often be neglected, especially if your patients are getting referred to you or if you are the contracted clinic for a particular payer. Do not forget that patients are your customers.

How are your patients greeted when they arrive at your clin...

August 26, 2016

One way to promote the profession, as well as get more clients, is community outreach. Being a part of local races is always a great way to do this. Have a booth that helps provide gait assessment, or other screen. Participants and their families now know your local cl...

July 20, 2016

Legal issues.

Ugh.

You don’t know half of the issues you could potentially face until you talk to a lawyer. Sorry to all the lawyers out there, but they are downers. Most offer a free consultation, so when you have some specific questions, you may wish to take advantag...

July 20, 2016

Social Media. Whatever your opinion of social media is, put it aside. Social media is crucial for your business. Since I knew nothing about how internet searches actual worked, I will explain it to you how I have come to understand it in likely the most basic depiction...

July 16, 2016

Now that you have the ground work, people need a way to reach you. I would recommend not giving out your personal information, and separating your business from you.

  1. You can get a free phone number through Google Voice or similar service with it’s own voicemail. Thi...

July 13, 2016

Did you move ahead with the first three steps? Good work! See - you can do this! Here we go:

  1. Determine any permits you may need for your particular license. Consider both state and federal level. I got a city business license, using my home address.

  2. If you hav...

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About the Author

I received my Masters in Physical Therapy from Boston University and went on to earn my Doctorate in Physical Therapy from MGH Institute of Health Professions. I received my MBA from Pepperdine University in 2016, and am a member of Beta Gamma Sigma. I am the founder and CEO of Every Body Fitness.

About Every Body Fitness

An online video-on-demand exercise program, taking away any challenge of getting to a gym. There are multiple routines to choose from based on their limitation, and the workouts are changed regularly so the clients don’t get bored. Every Body Fitness has workouts designed by Physical Therapists, and can help people cut down the need for medications, and prevent future health complications and hospitalizations! All available at an affordable monthly subscription. We are literally taking away all the excuses not to get enough exercise!

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