You’re Providing a Service
Customer service. This can often be neglected, especially if your patients are getting referred to you or if you are the contracted clinic for a particular payer. Do not forget that patients are your customers. How are your patients greeted when they arrive at your clinic? Is there a receptionist who may or may not welcome them by name? Do they have to wait at a counter to check in? This is the first impression client have of your clinic… and it is often overlooked because we